DUDE — Policies & Legal Information

Last updated: August 19, 2026

Welcome to DUDE. This page outlines our Return & Exchange Policy and our Privacy Policy to ensure a transparent, secure, and confident shopping experience.

Part 1: Return & Exchange Policy

At DUDE, we want you to shop with confidence. If you’re not completely satisfied with your order, we’re here to help.

1. Exchange & Return Period

• Standard Returns/Exchanges: You may request a return or exchange within 14 days from the date of delivery, provided the item is in its original condition.

• Defective or Incorrect Items: If the item has a manufacturing defect or you received the wrong product, you may request a return or exchange within 30 days from the delivery date.

2. Eligibility

To be eligible for a return or exchange, the item must:

• Be unworn, unwashed, and unused.

• Be in its original condition with all tags attached.

• Be returned in its original packaging.

• Not show any signs of damage caused by misuse.

3. Items Not Eligible

Returns or exchanges cannot be accepted if:

• The item has been worn, washed, altered, or damaged by the customer.

• Original tags or packaging are missing.

• The product was customized or made specifically for the customer.

4. Exchange Process

• Exchanges are subject to product availability.

• If the requested size or color is unavailable, you may choose another available item or request a refund if applicable.

5. Refund Policy

• Once your returned item has been received and inspected, your refund will be processed.

• Refunds will always be issued using the same payment method used for the original purchase.

• Shipping fees are non-refundable unless the return is due to our mistake or a manufacturing defect.

• Processing time may vary depending on your payment provider.

6. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order with your order number and clear photos. We will arrange a replacement or refund at no additional cost.

Part 2: Privacy Policy

This Privacy Policy explains how DUDE (“DUDE”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit, use, or shop on dude-society.com, our social channels, or otherwise interact with us.

1. Who We Are and How to Contact Us

DUDE is an apparel and wear brand based in Egypt.

• Email: dude@dude-society.com

• Phone: 01042171419

• Website: dude-society.com

2. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we update it, we will change the “Last updated” date at the top.

3. Information We Collect

• Information you give us directly: Contact details (name, shipping address, phone number, email), order history, payment confirmation, return/exchange requests, account information, and customer support messages (including photos shared for returns).

• Information collected automatically: Usage data (pages viewed, clicks, time spent), device/connection data (IP address, browser type, operating system), and cookies.

• Information from third parties: E-commerce platforms, payment processors, delivery couriers, and social media channels (Instagram, TikTok, Facebook) when you interact with our ads or pages.

4. How We Use Your Information

• To fulfill and ship your orders, process payments, and handle returns and exchanges.

• To provide customer support across email, WhatsApp, and social media.

• For marketing and personalization (sending promotional emails or SMS only if you opt in).

• For analytics, security, fraud prevention, and compliance with Egyptian legal obligations.

5. Who We Share Your Information With

We share your personal information only as needed with trusted third parties:

• E-commerce & Hosting Providers: To run our online store securely.

• Payment Processors & Couriers: To process secure payments and deliver orders to your door across Egypt (including Cash on Delivery couriers).

• Marketing & Analytics Tools: To measure site performance and run relevant ads (e.g., Meta Pixel, Google Analytics).

• Legal Authorities: When required by Egyptian law or to protect our rights.

• We do not sell your personal information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to remember items in your cart, save your preferences, analyze site traffic, and display relevant ads. You can disable cookies through your browser settings, though some site features (like your shopping cart) may not function properly.

7. How Long We Keep Your Information

• Order & Tax Records: Kept for at least 5 years as required by Egyptian tax law.

• Account & Marketing Data: Kept while active or until you request deletion/unsubscribe.

• Customer Support Messages: Kept for up to 2 years to resolve recurring issues.

8. Your Rights

Under Egyptian Personal Data Protection Law (Law No. 151 of 2020), you have the right to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, email us at dude@dude-society.com.

9. Security and International Transfers

We use industry-standard security measures (including HTTPS encryption) to protect your data. Some service providers may process data on servers outside Egypt under strict contractual privacy safeguards.

10. Children’s Privacy

DUDE is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

Contact Us

Before sending any return back or if you have any questions regarding our policies, please reach out to our customer support team:

• Email: dude@dude-society.com

• Phone: 01042171419